Murder 57 Privacy Policy

1.      Purpose of this Privacy Policy

This privacy notice aims to give you information on how Murder 57 collects and processes your personal data through your use of this website, including any data you may provide when you contact us over the phone, by email, sign up to any of our mailing lists, take part in a competition or sign up at one of our murder mystery events.

 

2.      What Personal Data do we Collect

 

We collect, use and store different kinds of personal data about you to enable us to provide you with tickets for the Murder Mystery Events; to give you information on itineraries and travel details; to help us monitor and improve the services we provide and, where we are permitted to, to tell you about upcoming events that we think you may like.

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use and store different kinds of personal data about you which we have grouped together follows:

·         Name and Contact Details – this includes your name, title, billing address, delivery address, email address and telephone numbers.

·         Payment Information – this includes your bank account and/or payment card details.

·         Purchase History – this includes details about events you have purchased from us.

·         Profile Information – this includes your username and password.

·         Marketing Preferences – this includes your preferences in receiving marketing from us and your communication preferences.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

3.      How do we Collect the Personal Data

You may give us your Identity, Contact and Financial Data by filling in online booking forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

·         make a booking for a Murder Mystery

·         subscribe to our newsletter or other publications, either on our website or during an event

·         request marketing to be sent to you

·         enter a competition or promotion

·         give us feedback

 

4.      How we use your Personal Data

You will only receive marketing communications from us if you have requested information from us, purchased products or services from us or told us that we can send them to you. You can tell us that you want to stop receiving marketing communications from us at any time.

 

We use the data we receive from you for different purposes. Here you can read which purposes that are.

·         Confirmation of your booking: Obviously we use the data for handling your booking and sending you the relevant confirmation.

·         Marketing: We understand that you want to know about the offers, promotions and new murder mystery products we have. After giving us permission, you can receive notifications of this through e-mail or via social media.

·         Newsletter: It is also possible to register for our newsletter. This way you stay informed about our offers, promotions and news. Do you no longer wish to receive the newsletter? You can always unsubscribe via the link in any of our email newsletters.

·         Questions: If you have a question about your order, then please visit our contact us page where you might find the answer or alternatively you can send an email or give us a call. Of course, you can choose which information you send us. This data is only retained for as long as necessary to fully answer the question. After all, we want to help you as much as possible.

·         Location Data: To help you as well as possible, it is sometimes necessary for us to collect your location data. When we need this information, we ask you for permission.

 

5.      Third Party Websites

Our website contains links to other websites. We have no influence on those other sites. We cannot guarantee that these companies will handle the data just as safely as we do. We recommend that you first read the Privacy Statement of those sites before using them.

 

6.      Marketing Messages and Promotion Offers

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You will receive marketing communications from us if you have requested information from us or purchased products or services from us. You’ll also receive these communications if you have said that we can send them to you when you provided us with your details when you entered a competition or signed up for a newsletter.

 

You can tell us that you want to stop receiving marketing communications from us at any time. You can do this via clicking on the unsubscribe link in any marketing email we send you or by contacting us directly by email, post or over the phone.

 

We’ll process any such request as quickly as we can, but it might take a few days for all our systems to be updated. Don’t worry about not getting updates on the events you’re due to attend – stopping marketing communications won’t stop service communications, so you’ll continue to get all the information you need.

 

7.      Keeping your Personal Data Secure

We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

8.      Cookies

We use cookies. Everything to ensure that our website works well and that you can enjoy shopping. Do you want to know more about the cookies and how to turn them off? Click here.

 

9.      Changing the Privacy Statement

In order to inform you as well as possible about the use of the data, it may be that we sometimes have to adjust this Privacy Statement. We advise you to regularly read this Privacy Statement so that you are aware of any changes.

 

10.  How to Contact Us

Questions, comments and requests regarding this privacy notice are always welcomed, so if you have any or would like to exercise any of your legal rights, please don’t hesitate to contact us.

You can contact us at info@murder57.com alternatively if you’d prefer, you can also write to us at PO Box 312, Evesham, WR11 9EQ.
If you feel you need to, you also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

 

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026