Murder 57 Privacy Policy

1.      Purpose of this Privacy Policy

This privacy notice aims to give you information on how Murder 57 collects and processes your personal data through your use of this website, including any data you may provide when you contact us over the phone, by email, sign up to any of our mailing lists, take part in a competition or sign up at one of our murder mystery events.

 

2.      What Personal Data do we Collect

 

We collect, use and store different kinds of personal data about you to enable us to provide you with tickets for the Murder Mystery Events; to give you information on itineraries and travel details; to help us monitor and improve the services we provide and, where we are permitted to, to tell you about upcoming events that we think you may like.

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use and store different kinds of personal data about you which we have grouped together follows:

·         Name and Contact Details – this includes your name, title, billing address, delivery address, email address and telephone numbers.

·         Payment Information – this includes your bank account and/or payment card details.

·         Purchase History – this includes details about events you have purchased from us.

·         Profile Information – this includes your username and password.

·         Marketing Preferences – this includes your preferences in receiving marketing from us and your communication preferences.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

3.      How do we Collect the Personal Data

You may give us your Identity, Contact and Financial Data by filling in online booking forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

·         make a booking for a Murder Mystery

·         subscribe to our newsletter or other publications, either on our website or during an event

·         request marketing to be sent to you

·         enter a competition or promotion

·         give us feedback

 

4.      How we use your Personal Data

You will only receive marketing communications from us if you have requested information from us, purchased products or services from us or told us that we can send them to you. You can tell us that you want to stop receiving marketing communications from us at any time.

 

We use the data we receive from you for different purposes. Here you can read which purposes that are.

·         Confirmation of your booking: Obviously we use the data for handling your booking and sending you the relevant confirmation.

·         Marketing: We understand that you want to know about the offers, promotions and new murder mystery products we have. After giving us permission, you can receive notifications of this through e-mail or via social media.

·         Newsletter: It is also possible to register for our newsletter. This way you stay informed about our offers, promotions and news. Do you no longer wish to receive the newsletter? You can always unsubscribe via the link in any of our email newsletters.

·         Questions: If you have a question about your order, then please visit our contact us page where you might find the answer or alternatively you can send an email or give us a call. Of course, you can choose which information you send us. This data is only retained for as long as necessary to fully answer the question. After all, we want to help you as much as possible.

·         Location Data: To help you as well as possible, it is sometimes necessary for us to collect your location data. When we need this information, we ask you for permission.

 

5.      Third Party Websites

Our website contains links to other websites. We have no influence on those other sites. We cannot guarantee that these companies will handle the data just as safely as we do. We recommend that you first read the Privacy Statement of those sites before using them.

 

6.      Marketing Messages and Promotion Offers

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You will receive marketing communications from us if you have requested information from us or purchased products or services from us. You’ll also receive these communications if you have said that we can send them to you when you provided us with your details when you entered a competition or signed up for a newsletter.

 

You can tell us that you want to stop receiving marketing communications from us at any time. You can do this via clicking on the unsubscribe link in any marketing email we send you or by contacting us directly by email, post or over the phone.

 

We’ll process any such request as quickly as we can, but it might take a few days for all our systems to be updated. Don’t worry about not getting updates on the events you’re due to attend – stopping marketing communications won’t stop service communications, so you’ll continue to get all the information you need.

 

7.      Keeping your Personal Data Secure

We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

8.      Cookies

We use cookies. Everything to ensure that our website works well and that you can enjoy shopping. Do you want to know more about the cookies and how to turn them off? Click here.

 

9.      Changing the Privacy Statement

In order to inform you as well as possible about the use of the data, it may be that we sometimes have to adjust this Privacy Statement. We advise you to regularly read this Privacy Statement so that you are aware of any changes.

 

10.  How to Contact Us

Questions, comments and requests regarding this privacy notice are always welcomed, so if you have any or would like to exercise any of your legal rights, please don’t hesitate to contact us.

You can contact us at info@murder57.com alternatively if you’d prefer, you can also write to us at PO Box 312, Evesham, WR11 9EQ.
If you feel you need to, you also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Murder 57. References to "our Website" or "the Website" are to murder57.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Murder 57
Top Floor, Tailby Building, Bath Road, Kettering
NN16 8NL

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.